Travel Intermediate
Booking a Hotel
1. Do you like staying in hotels? What do you like and dislike about hotels?
2. What has been the nicest hotel you have stayed at? What made it special?
3. Could you live in a hotel? Why or why not?
Reception: Good Afternoon. ________________________
Sarah: Hi there, I’m looking to book a room at your hotel for an upcoming trip.
Reception: Absolutely, I’d be ______________ with that. Can I get your name, please?
Sarah: Sure, It’s Sarah Mitchell.
Reception: Thank you, Ms. Mitchell. When are you planning to stay with us?
Sarah: I’ll be arriving on the 5th of November and checking out on the 10th.
Reception: Great, _______________. What type of room are you interested in? We have standard rooms, suites, and some with a city view.
Sarah: I think a standard room should be fine for me.
Reception: Certainly. Is there anything specific you’re looking for in your room? Like a double bed or __________________?
Sarah: A non-smoking room with ________________ , please.
Reception: Would you like to add any additional services or amenities to your stay, such as ______________, ________________, or a _______________?
Sarah: Breakfast would be good. And could you arrange for an airport transfer when I arrive?
Reception: Of course. I’ll book you in for breakfast each morning, and we can arrange airport transfer for your arrival. What time does your flight land on the 5th?
Sarah: My flight is scheduled to land at 2:30 PM
Reception: Perfect. We’ll have a______________________. To confirm your reservation, may I have your contact information, please?
Sarah: Sure, my phone number is (555) 123-4567.
Reception: Thank you, Ms. Mitchell. I’ll call you back shortly with all the details. Your total for the room and added services __________________. How would you like to ________________?
Sarah: I’d like to use my credit card, please.
Reception: Certainly. Once you complete the payment, your reservation will all be set. Do you have any other questions or ________________?
Sarah: No, that sounds perfect. Thank you for your assistance.
Reception: You’re welcome, Ms. Mitchell. We look ___________________ you at our hotel from the 5th to the 10th of November. If you need anything else before your arrival, feel free to ________________.
Sarah: I will, thank you. Have a great day!
Receptionist: You too, and ________________, Ms. Mitchell!
Reception: Good Afternoon. How can I help you today?
Sarah: Hi there, I’m looking to book a room at your hotel for an upcoming trip.
Reception: Absolutely, I’d be happy to help with that. Can I get your name, please?
Sarah: Sure, It’s Sarah Mitchell.
Reception: Thank you, Ms. Mitchell. When are you planning to stay with us?
Sarah: I’ll be arriving on the 5th of November and checking out on the 10th.
Reception: Great, that’s five nights. What type of room are you interested in? We have standard rooms, suites, and some with a city view.
Sarah: I think a standard room should be fine for me.
Reception: Certainly. Is there anything specific you’re looking for in your room? Like a double bed or a non-smoking room?
Sarah: A non-smoking room with a king-size bed, please.
Reception: Would you like to add any additional services or amenities to your stay, such as breakfast, airport transfer, or a spa reservation?
Sarah: Breakfast would be good. And could you arrange for an airport transfer when I arrive?
Reception: Of course. I’ll book you in for breakfast each morning, and we can arrange airport transfer for your arrival. What time does your flight land on the 5th?
Sarah: My flight is scheduled to land at 2:30 PM
Reception: Perfect. We’ll have a driver waiting for you at the airport. To confirm your reservation, may I have your contact information, please?
Sarah: Sure, my phone number is (555) 123-4567.
Reception: Thank you, Ms. Mitchell. I’ll call you back shortly with all the details. Your total for the room and added services comes to $300. How would you like to make the payment?
Sarah: I’d like to use my credit card, please.
Reception: Certainly. Once you complete the payment, your reservation will all be set. Do you have any other questions or special requests?
Sarah: No, that sounds perfect. Thank you for your assistance.
Reception: You’re welcome, Ms. Mitchell. We look forward to hosting you at our hotel from the 5th to the 10th of November. If you need anything else before your arrival, feel free to reach out.
Sarah: I will, thank you. Have a great day!
Receptionist: You too, and safe travels, Ms. Mitchell!
1. How many nights is Sarah Mitchell spending at the hotel?
2. Which additional services did Sarah Mitchell book?
3. How is Sarah Mitchell paying for her room?
4. What kind of room did Sarah Mitchell book?
1. 5 nights.
2. Breakfast and airport transfer.
3. Credit card.
4. Standard, non-smoking room with a king sized bed.
1. Do you think the reception gave good customer service? Point out some examples of good or bad customer service.
2. What kinds of activities do you like to do at a hotel?
3. What has been your worst hotel experience? What was bad about it?
4. Do you think luxury hotels are worth the money?
5. Is there anything you would change about hotels to make them a better experience?
Upcoming: Something that is approaching or going to happen soon; imminent or forthcoming.
Standard: Something considered as a usual, common, or typical level of quality, size, or type; a norm or criterion.
Amenities: Features or facilities that enhance comfort or convenience, often provided in a specific place, such as a hotel, home, or public area.
Request: An act of asking for something to be given, done, or provided; to seek or inquire about something.
Suite: A set of connected rooms, typically in a hotel, designed to be used together; it often includes a bedroom, living area, and sometimes a kitchenette.
Step 1: Introduce the topic of staying in a hotel and customer service. Introduce words like concierge, front desk, amenities, facilities, etc.
Step 2: Have the students discuss the warm-up questions. Ask for some answers after they are done.
Step 3: Play the audio. Have your students listen and fill in the missing words in the script.
Step 4: Have the students complete the vocabulary worksheet before or after the listening. This will depend on teacher preferences.
Step 5: Let the students discuss the discussion questions and elicit answers from them after they are done. You should get them to use the vocabulary in their discussions.