Travel Advanced
Booking a Hotel
1. Do you like staying in hotels? What do you like and dislike about hotels?
2. What has been the nicest hotel you have stayed at? What made it special?
3. Could you live in a hotel? Why or why not?
Reception: Good morning, welcome to the Grand Metropolitan Hotel. How may I assist you?
John: Good morning. I'd like to inquire about room _________ for a three-night stay starting from the 15th of next month.
Reception: Of course. Could you specify the type of room you're __________ in, sir?
John: I'm looking for a deluxe room with a city view, __________ on a higher floor if possible.
Reception: Let me check our system for available rooms matching your preferences. I'm afraid we only have a deluxe room with a ___________ view available on the 18th, 19th, and 20th. Would that be suitable for you, sir?
John: Yes, I think I can change my plans. What are the rates for those dates?
Reception: For those specific dates and room type, the nightly rate is $300 before taxes and any ______________.
John: That sounds reasonable. Could you confirm if breakfast is included in the room rate?
Reception: Absolutely sir. Our deluxe rooms include complimentary breakfast at our restaurant. Additionally, our guests have access to our ______________ and swimming pool facilities.
John: Excellent. I'd like to ____________ with the booking for those three nights, please.
Reception: Certainly, I'll need some information to complete the _____________. May I have your full name as it appears on your identification?
John: Yes, my name is John Smith.
Reception: Thank you, Mr. Smith. Would you like to pay now or at the hotel?
John: At the hotel, please.
Reception: Perfect. Your reservation for a deluxe room on the 18th, 19th, and 20th floors for three nights is confirmed. You'll receive a confirmation email shortly with all the ____________.
John: Thank you very much for your _______________.
Reception: It's been my pleasure, Mr. Smith. If you need anything else or have any ________________, feel free to let us know.
John: Will do! Goodbye.
Reception: Good morning, welcome to the Grand Metropolitan Hotel. How may I assist you?
John: Good morning. I'd like to inquire about room availability for a three-night stay starting from the 15th of next month.
Reception: Of course. Could you specify the type of room you're interested in, sir?
John: I'm looking for a deluxe room with a city view, preferably on a higher floor if possible.
Reception: Let me check our system for available rooms matching your preferences. I'm afraid we only have a deluxe room with a stunning view available on the 18th, 19th, and 20th. Would that be suitable for you, sir?
John: Yes, I think I can change my plans. What are the rates for those dates?
Reception: For those specific dates and room type, the nightly rate is $300 before taxes and any additional fees.
John: That sounds reasonable. Could you confirm if breakfast is included in the room rate?
Reception: Absolutely sir. Our deluxe rooms include complimentary breakfast at our restaurant. Additionally, our guests have access to our fitness center and swimming pool facilities.
John: Excellent. I'd like to proceed with the booking for those three nights, please.
Reception: Certainly, I'll need some information to complete the reservation. May I have your full name as it appears on your identification?
John: Yes, my name is John Smith.
Reception: Thank you, Mr. Smith. Would you like to pay now or at the hotel?
John: At the hotel, please.
Reception: Perfect. Your reservation for a deluxe room on the 18th, 19th, and 20th floors for three nights is confirmed. You'll receive a confirmation email shortly with all the details.
John: Thank you very much for your assistance.
Reception: It's been my pleasure, Mr. Smith. If you need anything else or have any special requests, feel free to let us know.
John: Will do! Goodbye.
1. Which date did John intend to book the hotel?
2. How does the receptionist describe the view from the hotel room?
3. What is included with the room?
4. How does John pay for the room?
1. The 15th.
2. Stunning.
3. Complimentary breakfast, fitness centre, and swimming facilities.
4. He hasn't yet. He will pay at the hotel.
1. Do you think the reception gave good customer service? How so?
2. How important is customer service to you or in your country?
3. Do you have any ideas on how the hotel experience could be improved?
4. What kinds of activities do you like to do at a hotel?
5. What has been your worst hotel experience? What was bad about it?
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Inquire: To ask for information or seek knowledge by posing a question.
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Complimentary: Given or provided free of charge, often as a courtesy or gesture of goodwill.
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Proceed: To continue or carry on with a course of action or activity.
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Specify: To state or describe something in a detailed or precise manner, typically by providing specific information or instructions.
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Metropolitan: Relating to a large city or its surrounding urban areas, characterized by a dense population and significant infrastructure.
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Step 1: Introduce the topic of staying in a hotel and customer service. Discuss the differences of formal and informal language. Introduce words like concierge, front desk, amenities, facilities, etc.
Step 2: Have the students discuss the warm-up questions. Ask for some answers after they are done.
Step 3: Play the audio. Have your students listen and fill in the missing words in the script.
Step 4: Have the students complete the vocabulary worksheet before or after the listening. This will depend on teacher preferences.
Step 5: Let the students discuss the discussion questions and elicit answers from them after they are done. You should get them to use the vocabulary in their discussions.